return policy


Thank you for shopping at sassanova


online return policy 


If for any reason you are not completely in love with your purchase, we will gladly exchange or issue a refund or store credit for the value of full-price merchandise within 14 days of purchase. Items must be in new condition with the original tags attached and cannot be worn, washed or altered. Sassanova has the right to refuse a refund or exchange based on the condition of the item being returned. 


Items marked as final sale, sale items and undergarments are FINAL SALE. No price adjustments for previously purchased items. 


Footwear must include the original box in its original condition, without postage labels attached. Shoes returned without the original box or in a damaged shoe box will not be accepted.  


All returns are to be shipped back, with original invoice, to: 

Sassanova 

2360 W. Joppa Rd. #110 

Lutherville, MD 21093 


The return total will be credited back to the original method of payment used during checkout, less the cost of shipping. Please allow up to 7 business days for Sassanova to receive and process your return. If you prefer to exchange your items, we will send a replacement as soon as the original item is received and processed. 


Sassanova.com is not responsible for packages lost or stolen in transit. 


This return policy is applicable for Sassanova.com online purchases only and does not apply to in-store purchases. 


Thank you so much for your business. If you have any questions or comments, please fill out the contact form and we will be in touch!   


                   HOLIDAY 2020 RETURN POLICY 

                            
                            Purchases made from November 1, 2020 to December 24, 2020 can be returned for store credit or exchanged for another item through January 8, 2021 (two 

                            weeks after Christmas). All returns and exchanges must be in new condition with the original tags attached and cannot be worn, washed or altered. Sassanova 

                            has the right to refuse a refund or exchange based on the condition of the item being returned. All returns and exchanges must also be accompanied by a

                            receipt or gift receipt.