return policy


online return policy 

If for any reason you are not completely in love with your purchase, we will gladly exchange or issue a refund or store credit for the value of full-price merchandise within 14 days of purchase. Items must be in new condition with the original tags attached and cannot be worn, washed or altered. We have the right to refuse a refund or exchange based on the condition of the item being returned. 

Items marked as final sale, sale items and undergarments are FINAL SALE. No price adjustments for previously purchased items. 

Footwear must include the original box in its original condition, without postage labels attached. Shoes returned without the original box or in a damaged shoe box will not be accepted.  

All Sassanova returns are to be shipped back, with original invoice, to: 


2360 W. Joppa Rd. #110 

Lutherville, MD 21093 

All Nova Man returns are to be shipped back, with original invoice, to: 

Nova Man

10751 Falls Rd. #120 

Lutherville, MD 21093 

The return total will be credited back to the original method of payment used during checkout, less the cost of shipping. Please allow up to 7 business days for Sassanova/Nova Man to receive and process your return. If you prefer to exchange your items, we will send a replacement as soon as the original item is received and processed. 

Sassanova Holdings, LLC is not responsible for packages lost or stolen in transit. 

This return policy is applicable for online purchases only at and and does not apply to in-store purchases. 

Thank you so much for your business.